Knowledge Management

You Will Learn How To

  • Identify, create and distribute knowledge using Knowledge Management (KM) best practices
  • Establish criteria for applying KM solutions
  • Create knowledge assets from personal expertise, events and other key sources
  • Analyze and build communities of practice to contribute and share knowledge
  • Apply a comprehensive KM strategy that leverages the cultural values of your organization
  • Evaluate the success of a KM project to maintain effectiveness

Course Description

In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone is not that. What sustains is knowledge. It is in unchaining knowledge that lies in your company’s people, processes, and experience that the hope for survival rests.

Successful completion of this course will provide students the content and skills necessary to strategically manage individual, group and organizational knowledge assets. The course content is drawn from multi-functional literatures including human resources, accounting, finance, strategy, marketing and information systems.

This cross-disciplinary approach will provide students with a holistic overview of a variety of management domains including knowledge management, intellectual capital and organizational learning. Most importantly, theoretical conceptualizations will be transformed into practical implications that can be utilized immediately in the workplace environment.

Who Should Attend

This course is designed for people of all roles and disciplines that are new to the field of knowledge management or need to understand the whole picture. It is designed to bring people up to speed fast so they can participate in knowledge management initiatives in their organization.

Learning Outcomes

Upon completion of this course, students will be able to complete the following key tasks:

? Interpret and understand the concept of knowledge management in terms of current business practices and technologies.

? Analyse knowledge processes within an organization in terms of organizational performance and development. This will involve the study of organizational characteristics, structure, culture, communication, innovation and technology.

? Identify approaches that organizations may take to make a significant contribution to an organization’s knowledge processes, and explain the issues involved. This will require appreciation of the range of tools and techniques that may be applied to enhance the management of knowledge, including the capturing, mapping and structuring of knowledge.

? Operate their own knowledge intensive organization and make intellectual capital decisions and allocations via computerized simulation.

? Recognize the underlying impact of macro-economic industry and organizational effects issues on human capital metrics.

? Work with others in analysing practical situations and preparing and presenting recommendations for enhancement of knowledge management.


Work will be evaluated on both an individual and group basis. When group work is requested, group members will share the same grade adjusted by individual efforts in presentations and writings. Your final grade will be calculated as follows:


Lecture 1: Introduction to Knowledge Management

Lecture 2: Knowledge and Learning

Lecture 3: Sources of knowledge

Lecture 4: Building Knowledge Assets: capturing expertise

Lecture 5: Organizational Learning and Learning Organizations

Lecture 6: Assignments

Lecture 8: Organizational Culture, Change Management and Communities of Practice

Lecture 9: Enabling Technologies

Lecture 10: Knowledge Management Frameworks and Processes

Lecture 11: Knowledge Strategy

Lecture 12: Knowledge Management Assessment and Planning

Lecture 13: Knowledge Management Measurements and Methodologies

Lecture 14: Building a Business Case for Knowledge Management

Lecture 15: Final Examination Preparation



The Wealth of Knowledge, Intellectual Capital and the Twenty-First Century Organization, Thomas A. Stewart

Probably, one of the best books on understanding the importance of knowledge capital, knowledge assets, and managing knowledge assets

Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations by Chris Collison, Geoff Parcell

Probably the best book on practical and well-proven KM methods, tools and techniques within BP, including: learning whilst doing, learning after doing, peer assist

Working Knowledge by Thomas H. Davenport, Laurence Prusak

Most of the KM practitioners use this book as a reference. Practical issues of how companies can generate and transfer knowledge. A blueprint for competitive advantage

The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation by Ikujiro Nonaka, Hirotaka Takeuchi

A must read, if you want to get grounded in some fundamental theory and excellent cases studies from two KM pioneers who moulded KM as a practice.

Knowledge Asset Management by Gregoris N. Mentzas, Dimitris Apostolou, Andreas Abecker, Ron Young

Naturally, we are biased as Ron Young is a founder to this website, but please read the industry expert reviews of this remarkable book that documents a 2M euro EC project ‘Knownet’ and the resultant KM frameworks, processes, methods, tools and technologies

Intellectual Capital: The New Wealth of Organizations by Thomas A. Stewart

This is the book that compels most people to start their KM initiative or start a KM consulting practice! A great primer

Harvard Business Review on Knowledge Management by Peter Ferdinand Drucker, David Garvin, Dorothy Leonard, Susan Straus, John Seely Brown

Seriously, you must add this to your collection, when you are aware of the fundamentals of KM

Knowledge Management: Concepts and Best Practices by Kai Mertins (Editor), Peter Heisig (Editor), Jens Vorbeck (Editor)

We found this a great reference, full of successful and practical case studies for KM practitioners. A special orientation on knowledge management audit, business process oriented knowledge management

If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice by Carla O’dell, C. Jackson Grayson

Two KM guru’s with a great pedigree


Journals: Harvard Business Review, Academy of Management Review, Organization Studies, Journal of knowledge Management, Journal of intellectual knowledge capital, Journal of International Business Studies, Strategic Management Journal etc.

Electronic sources: Newspaper, magazines, TV, etc:

Financial Times, Times and Sunday Times, The Economist, Fortune, Bloomberg